Support and maintenance
The Support team is available Monday to Friday 8:30am-12:00pm / 1:30pm-5:00pm (4:30pm on Fridays) to assist you on a daily basis and answer all your queries on both hardware and software issues.
You can reach us directly on 04 73 64 74 83.
Contact us
Are you a PANDA® owner looking for peace of mind when it comes to maintaining and calibrating your equipment? Discover our support contract.
Assistance contractAre you experiencing difficulties using Sol Solution hardware or software? Our Support team is here to help.
Based at the Sol Solution site in Riom, near Clermont-Ferrand, we work closely with our teams of technical experts, from design to manufacturing. This proximity provides us with the targeted and relevant skills to respond to any type of request.
We also have our own warehouse, enabling us to supply the vast majority of spare parts for all Sol Solution equipment in the shortest possible lead times, all year round.
Our expertise, our services
All requests are treated with the utmost care, including reception, diagnosis, quotation, repair, verification and return shipment.
Can’t do without your equipment for a few days? No problem, we provide our customers with true continuity of service by offering short-term rental elements for the time needed to carry out the requested service.
Thanks to our transport partners, we can organize shipments and collections from your premises all year round. We can ship within 24 hours anywhere in mainland France, and collect your equipment to carry out the service you require.
Please note If you have a long-term rental contract with Sol Solution, you can count on us for maximum reactivity, since a simple call the next morning will provide you with equivalent equipment to ensure continuity on your worksites.
One-off rental
You haven’t yet purchased Sol Solution equipment, but you’d like to use it on your next job? No problem, we can also rent you complete equipment for periods of 1 day to 1 month, with the associated operating software to enable you to produce your study reports in the best possible conditions.
Please contact us a few days in advance to make sure the equipment is available.
Metrology
We recommend that you carry out annual metrology on your measuring equipment.
When you purchase PANDA® or GRIZZLY® type equipment, it is delivered with a calibration certificate validated by a Sol Solution metrology firm. Sol Solution will suggest corrective action (repair, adjustment, sensor replacement, etc.) if necessary.
To find out about the need for regular metrology, click here.
To carry out maintenance and/or metrology on a PANDA®, simply send us your case, indicating your request, contact details and e-mail address. To lighten the case, you can remove all accessories and consumables (rods, tips, etc.).
You’ll promptly receive a quotation from us, and once you’ve approved it, we’ll carry out the service and return your equipment to you as soon as possible, together with the associated certificate.
If you have a PANDA® on long-term rental, an annual calibration of your equipment is included.
Consumables and spare parts
We know how important it is for our customers to have optimum availability of equipment to meet all needs and site contingencies.
That’s why we take particular care to maintain a substantial stock of most of our spare parts and consumables. We rely on a network of suppliers, most of whom are local manufacturers, and always plan supplies in advance, guaranteeing permanent availability of over 600 part numbers.
Placing your orders with us guarantees you the quality of specific products that Sol Solution imposes on all its equipment, scrupulously following a rigorous quality approach.
All our spare parts are subject to the same controls as the raw materials used in the production of our equipment, to ensure consistent quality in both manufacturing and maintenance.
The logistics management of order shipments is carried out on a daily basis to ensure the best possible responsiveness and delivery to our customers.
Please do not hesitate to contact us directly for more information on our products and their availability.
